Terms of Business
Minimum Age
You must be at least 18 years old to order tobacco, e-smoke or alcohol products from Vision of Hemp.
Delivery Terms
The items offered for sale are mostly in stock, so we are able to ship your order promptly after payment.
Guarantee
We supply only new products in original quality. Guarantees are valid for 2 years. There is no guarantee for consumable items.
Agricultural products
The purchase of products intended for professional agriculture is only possible for farmers with a valid operating license.
Prices
Postal charges will be calculated separately. All prices and additional charges will be calculated according to the price list on the day of delivery, as shown on www.visionofhemp.ch. Prices shown are valid unless a website database error results in an incorrect price.
Delivery
Deliveries will be made by Swiss Post. Purchases may also be collected from our shops Vision of Hemp, Greendoor and Bluedoor.
We now only deliver parcels within Switzerland.
Shipping Costs
Shipping costs will be calculated according to current Swiss Post rates.
Payment Options
Goods must be paid for in advance. Payments are to be made to our bank account in Switzerland as specified. Payment options are: bank transfer, Swiss Post Giro (Einzahlungschein), Swiss Post Card and Swiss Post E-Finance.
For regular customers there will also be an option for payment on account.
Payment with Invoice within 30 DAYS with our Partner swissbilling
swissbilling SA is a service provider, that allows you to receive your order with an invoice in a simple and secure way.
The Invoice will be sent from swissbilling separately from your order, per email or regular mail, depending on your choice. swissbilling’s services are based on a fix fee and your maximum order for the first purchase is CHF 350.00. The invoice is payable within 30 days. For security matters, shipping address and billing address must be identical. swissbilling keeps the right to have a credit check control done through it’s partner CRIF AG in Zurich (Tel.: 0848 333 222, www.crif.ch).
By using this service, you also agree to Swissbilling's general terms and conditions: Swissbilling Terms of Service
Part Deliveries
Unless otherwise specified in the email order confirmation, we reserve the right to make part deliveries. If initially only part of an order can be executed, the remainder will be shipped free of charge.
Refusal of Delivery
If delivery of our goods is refused without due cause, we will charge you for any costs incurred. Our right to fulfilment of contract of sale is not affected.
Complaints
Exchange of goods is only possible if we have executed your order incorrectly or if the product is defective. Goods returned must be accompanied by a copy of the delivery form or payment advice, as otherwise your complaint cannot be considered. If goods are damaged in transit you must notify us within 48 hours, or your right to free replacement lapses.
Right of withdrawal
A right of withdrawal does not exist for orders in our store with reference to Swiss law. If you are unsure about a product, please visit us before buying or call us so that you can be sure of being able to use the purchased goods as you intent to.
Warranty
1. the customer must inspect the goods on delivery and report any defects to Vision of Hemp as soon as possible, at the latest within 8 days.
2. if the goods are defective you are entitled to restitution. If this restitution should twice prove unsatisfactory, you are entitled to a price reduction or refund.
Liability Exclusions
1. we are not liable for packing errors
2. we are only liable for gross negligence and intent
Basel, March 1st, 2020